Terms & Conditions

Welcome to Potliya. These Terms & Conditions (“Terms”) govern your use of our website and your purchase of any pack or product from us. By placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Refund & Cancellation Policy.

These Terms comply with the Consumer Protection Act, 2019 and the Consumer Protection (E‑Commerce) Rules, 2020, as applicable in India.

1. About Us

Potliya (“we”, “us”, “our”) is a relocation‑kit business based in Pune, Maharashtra, India, offering curated packs of kitchen essentials, spices, home essentials, and flight‑day items for people relocating abroad.

• Registered address: [REGISTERED BUSINESS ADDRESS]
• Email: hello@potliya.com
• Phone / WhatsApp: 9890064545
• GSTIN: Not applicable (below GST threshold)

2. Products & Pricing

• All products displayed on our website are described as accurately as possible, including size, quantity, material, and brand where relevant.
• All prices are listed in Indian Rupees (INR) and are inclusive of all applicable taxes. As of the date above, we are not GST‑registered; if/when we cross the statutory threshold, GST will be added at checkout as required by law.
• We reserve the right to correct pricing errors and to change prices for future orders at any time. Price changes do not affect orders already confirmed and paid for.
• Product images are for representation. Where a photo is not yet available, a placeholder icon is shown — the written description and spec remain accurate.

3. Orders & Payment

• Orders are confirmed only once payment is successfully completed via Razorpay (or any other payment gateway we may use in the future).
• By paying, you confirm that you are authorized to use the selected payment method and that all information you provide is accurate.
• Once payment succeeds, you’ll receive a confirmation notification. This serves as your receipt — please keep it for reference.
• We hand‑pack every order fresh after confirmation; there is no pre‑stocked inventory being shipped from a warehouse.

4. Custom Packs

• Custom Packs are built by you, item by item, from our catalog. The price shown at checkout is final and matches exactly what is charged — our pricing is read from a single shared source used both on the website and by our payment backend, so the amount you see is the amount charged.
• Custom Packs are subject to a minimum order value of ₹999. Shipping charges (if any) are calculated at checkout based on your items and delivery address. We may offer free shipping on custom orders above a specified threshold, as described in our Shipping Policy.
• Because each Custom Pack is assembled specifically for you, our Refund & Cancellation Policy may treat these differently from pre‑built packs in certain situations (e.g., after packing has begun).

5. Delivery / Pickup & Customs

Please refer to our Shipping Policy for delivery timelines, service areas, and pickup information.

We assemble packs with general customs guidelines for common relocation destinations (US, UK, EU, AU, NZ) in mind, as a courtesy. However, customs rules can change and vary by individual circumstance. You are responsible for verifying your destination country’s specific customs and import rules before travel, especially for food items, batteries (e.g. rechargeable frother), and liquids.

We are not liable for items confiscated, delayed, or additional duties/levies imposed at customs.

6. Cancellations, Returns & Refunds

Please refer to our Refund & Cancellation Policy for full details on:

• When cancellations are allowed
• How refunds are processed and timelines
• How to report damaged, missing, or incorrect items

In line with the Consumer Protection (E‑Commerce) Rules, 2020, we do not impose cancellation charges on consumers unless similar charges are borne by us when we cancel an order unilaterally.

7. Your Account & Communications

• We use email one‑time codes (no passwords) for login, via our authentication provider.
• You are responsible for keeping access to your email account secure, since that’s how you log in and receive order updates.
• Your order history is visible to you under “My Orders” once logged in.
• By using Potliya, you agree to receive order‑related communications (confirmations, shipping updates, support messages) via email and/or WhatsApp/SMS.

8. Grievances & Contact

For any complaints, issues with orders, or questions about these Terms, please contact us at:

• Email: hello@potliya.com
• Phone / WhatsApp: 9890064545

We aim to acknowledge all grievances within 48 hours and work towards resolution within 30 days, as per applicable consumer protection norms.

9. Limitation of Liability

• We are not liable for indirect or consequential losses arising from delayed, damaged, or missing items, beyond the remedies described in our Refund & Cancellation Policy.
• We are not responsible for issues caused by third parties, including courier delays, payment gateway outages, bank processing times, or customs actions.
• Our total liability in connection with any order shall not exceed the total amount paid by you for that order.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.