otliyapolicies
Shipping & Delivery Policy
Last updated: September 9, 2026
1. How Delivery Works
Every Potliya pack is hand-assembled fresh after your order is confirmed — nothing is pre-packed in advance. This keeps your items close to the date you actually need them.
| Stage | Typical timeline |
|---|---|
| Order confirmed (payment successful) | Immediate |
| Sourcing & hand-packing begins | Within 24 hours of confirmation |
| Ready for pickup / dispatched for delivery | 1–2 business days after confirmation |
| Delivered | Typically 2–7 business days after dispatch, depending on your PIN code and courier coverage |
Timelines may vary slightly around holidays or during high-demand periods; we’ll let you know if there’s an unexpected delay.
2. Delivery Areas
We currently deliver to serviceable locations across India. Delivery availability, timelines, and charges may vary based on your PIN code, the size and weight of your order, and courier-partner coverage.
3. Delivery Charges
Our shipping policy is simple:
- Pre-built packs: Shipping is included in the displayed price for serviceable locations across India.
- Custom Packs: Minimum order value ₹999. Delivery charges, if applicable, are shown clearly at checkout before payment.
Delivery charges may vary based on your delivery PIN code and the size and weight of your order. Any applicable charge is shown before you place your order.
4. Tracking Your Order
Once your order is packed and dispatched, you’ll be notified via [email/WhatsApp]. You can also check your order status anytime under “My Orders” after logging in.
5. Missed Deliveries
If our delivery partner is unable to reach you at the address provided, we’ll attempt to contact you using the phone number given at checkout. Please ensure your address and phone number are accurate and reachable — we can’t be responsible for delays caused by incorrect or unreachable delivery details.
In case of repeated failed delivery attempts, we may hold the order until correct details are provided or arrange a pickup from a nearby point, depending on the situation.
6. Customs Note for International Travelers
Our packs are checked against general customs guidelines for popular relocation destinations (US, UK, EU, AU, NZ) as a courtesy. However, customs rules can change and vary by individual circumstance — please verify your destination country’s current import rules for:
- Food items (spices, snacks, pickles, etc.)
- Batteries (e.g. rechargeable milk frother)
- Liquids and gels
We are not responsible for items withheld or confiscated at customs. If you’re unsure about a specific item, message us before ordering and we’ll help you decide what to include.